Will I keep the same number when I switch to Telus?

Yes, as long as it's still active. There is no downtime when switching your number over.

How do I know if I am eligible?

To check your eligibility please click here or call us at 1-800-715-1468

What are the perks of being part of the EPP?

Members and employees of qualified organizations enjoy discounts, special offers, and dedicated customer service.

Which countries are included in the Telus EPP Caribbean roaming plan?

Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, French Guiana, French West Indies, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Saba, St. Barthelemy, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks and Caicos, U.S.

Do you ship Canadawide? Is the shipping free?

Yes, we ship Canadawide and the shipping is free.

eSIMs can be activated without delay over one phone call. 

How can I contact Hotwire Telus for more information?

You can reach us at 1-800-715-1468 or email us at [email protected].

How long does it take to get the device?

We process the order fairly quickly; however if a device is a new launch or backordered, it can take longer. 

Do you offer eSIM digital activation for Telus EPP?

Yes, we do. To shorten the wait time eSIM Activation is available. Call us at 416-743-3249 for details.

Some activations can be done all over one phone call. 

I don't have a work email, do I qualify for Telus EPP?

More most organizations, you don't need a work email to qualify.

You can call us at 1-800-715-1468 to check if your organization is restricted to work email only. 

What proof of employment do you need?

Aside from the work email, you can use work ID, Union Card, Paystub, a letter of employment etc.

Some organizations are restricted to work email only; You can call us at 1-800-715-1468 to check if your organization is restricted to work email only. 

What happens if I leave my employer? My new employer doesn't qualify for EPP!!

Your plan will stay as-is till your term is done.

After your term is finished, if you need a new device, you will need to switch to a current in-market non-EPP plan and get your new device.

What freebies was my colleague mentioning about Hotwire Telus EPP?

Every device includes a complimentary ShocKProof case; you will also receive a free tempered glass screen protector if it's available for your device; additionally, if your device doesn't include a charging block, you will receive that at no cost too. 

Shipping across Canada is also free.

What information is required from me to sign up for Telus EPP?

Your proof of employment; 2 IDs for credit check; Mailing Address, Date of Birth, Old service provider account number; shipping address; email etc.

Call 416-743-3249 for details

When i port my number, do i have to call my existing provider to cancel?

No, please keep the account active. Provide the account number when you place to your dedicated rep, we will request the port for you. 

Is it possible to find Hotwire Telus EPP deals and freebies from other sources?

Your nearby mall shop probably won't provide the same freebies that we do. 

Hotwire Telus is committed to delivering the best bonus package with each device sold. Plus, shipping is complimentary.

Is there a contract?

Only when you get a device on Easy Payment from us. If you bring your own device, there is no contract.

I am already with Telus, how do I get this deal?

Is your current contract finished?

If you are not on an EPP plan and you current contract is finished you can switch to EPP and get a new device, there may be a cost to switch over to EPP. Please click get a customized offer below and we will send you the details specific to your account. 

My question is not listed here, how do I get more information?

Feel free to contact us at 1-800-715-1468 or [email protected] listed on the homepage.